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FAQ
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Skincare Stuff
What is double cleansing?
Double cleansing is the practice of using an oil-based cleanser first to remove oil-based products, followed by a water-based cleanser to remove everything else. It has roots in Korean, Japanese and French beauty practices and you can read even more about it here
Why should I double cleanse?
It breaks down cleansing into two steps for a more thorough and effective cleanse.
Your first cleanse is an oil-based formula. The science behind this is that you need an oil to remove oil, because it binds to the excess oil (sebum) on your skin and brings everything else with it. So, what you’re really targeting here is
the removal of makeup and sunscreen, along with surface oils.
Your second cleanse is your water-based step. This helps shift the remaining grime and pollution, also removing anything left from your first step.
Leaving your skin super fresh, hydrated and ready for the rest of your routine.
I have sensitive skin. Will Double Cleansing cause irritation?
No, it shouldn’t, especially if you’re using GunkOff! Double Cleansing should reduce irritation because the formulas do the hard work for you (no harsh rubbing or scrubbing needed here!).
How often should I double cleanse?
Once per day, as the first part of your evening routine is really all you need. However, skincare is completely personal, so if you want to include it in your morning routine as well, that’s totally up to you. GunkOff is formulated to be gentle on the skin, so if twice a day is more your thing, that’s no problem.
I don’t really wear makeup; do I still need to Double Cleanse?
Yes! Double cleansing does so much more than just remove makeup – the first cleanse also works away at sunscreen, sweat and grime that builds up on your skin throughout the day. All of these can contribute to clogged pores, breakouts and even irritation, so it’s best to make sure you’re washing it all away.
Can Double Cleansing damage your skin barrier?
It really shouldn’t. An oil-based formula reduces the need for harsh scrubbing – rubbing and tugging motions on the skin can be a major irritator for the skin barrier. If you think your Double Cleanse is causing damage, consider using a gentler pressure and taking your time. It could also be a great opportunity for you to give the GunkOff Double Cleanse a go! Both formulas are designed to be super effective without compromising the skin barrier.
Do I need to Double Cleanse if I wear sunscreen?
Sunscreen and double cleansing go hand in hand (besties!). Whilst we love that sunscreen is working hard, applying and reapplying it throughout the day can cause product build-up. Sunscreen formulas can be complex and contain oil or water-based ingredients, so doing a Double Cleanse is the best way to ensure it’s fully broken down and completely removed. If you’re breaking out and think SPF might be the culprit, make sure you’re double cleansing! It can really make a difference.
Will the Cleansing Balm/Melting Balm Cleanser leave an oily residue?
GunkOff is designed to emulsify beautifully once you add in water, so it won’t leave a residue or film on the skin. You also only need a small amount to be effective, so if you’re ending up with a film you may be using way too much and not giving it the chance to fully break down.
Can I use the Cleansing Balm/Melting Balm Cleanser by itself?
Yes, you can – it’s a very effective cleanser in its own right! Whilst Double Cleansing is great, if you’re tired or your skin is just feeling hypersensitive, some nights it may feel like too much. All of us feel like that from time to time, so just using the Cleansing Balm or Melting Balm cleanser will still give your skin a deep clean.
What’s the difference between the Melting Balm Cleanser and the Cleansing Balm?
The formula for both features the same gorgeous ingredients line-up, so it’s really all about giving you the option of what works best. Our iconic Cleansing Balm tub is perfect for your skincare shelf and ready for you to dip into. The new Melting Balm Cleanser comes in a tube that may be handy if you prefer to cleanse in the shower or travel a lot.Really, it’s all about offering a little more flexibility for how you #fkthegunk!
Sometimes my Cleansing Balm or Melting Balm cleanser is runnier or firmer. Why?
This depends on your climate and is completely normal (phew). Both the Cleansing Balm and Melting Balm Cleanser are susceptible to temperature, due to the products lush oil ingredients. Colder climates may experience a thicker texture, whilst warmer locations may be runnier in consistency. But don’t stress, it’s still the same awesome product, just a slightly different texture.The Melting Balm Cleanser is designed to be stored in the shower, therefore using the heat to gently soften the tube texture. The Cleansing Balm tub is best located on the bathroom bench (skincare shelfie optional) and not stored in direct sunlight.
Can the Hydrating Gel Cleanser be used AM and PM?
Absolutely it can! It’s a gentle and hydrating formula that gives back to the skin, so it can easily fit into your morning or evening routine, or even both if that’s your thing.
Is the Hydrating Gel Cleanser suitable for rosacea or eczema?
The Hydrating Gel Cleanser was formulated to be suitable for all skin types, even those who may be managing rosacea or eczema. It focuses on hydrating and soothing ingredients such as Aloe Vera, Cucumber and Niacinamide but leaves out common irritants like fragrance. Of course, if you have a skin condition, you can always check in with your dermatologist or skin therapist to make sure.
Why does the Hydrating Gel Cleanser have an odd smell?
GunkOff products are completely fragrance free, so if you’re noticing a scent in your Hydrating Gel Cleanser it’s naturally occurring from the Aloe Vera and Cucumber in the formula (ahh, the freshness).
Shipping & Delivery
How long will my order take? (not me waiting at the door)
Australian Domestic: 3 – 7 days business days.
Australian Express: 1 – 3 business days.New Zealand: 5 – 15 business days
Orders are processed Monday to Friday and are shipped within 48 hours, excluding public holidays and special events.
You can read more here
Can I change my order once I’ve placed it?
Please email us on: sales@gunkoffskincare.com asap! If your order hasn’t been dispatched (but we’re pretty zippy at HQ) than always happy to help.Once your order has been dispatched, unfortunately it’s no longer possible to make changes.
How much does shipping cost?
FREE Australian Standard Shipping over $50 (love this for you).
Australian Standard Shipping (under $50) - $8
Australian Express Shipping - $11New Zealand Standard Shipping - $12
How do I track my order?
All shipping is sent via Australia Post. A confirmation email and tracking number will be sent once your package is dispatched.
Press & Media
How do I contact PR/media?
We’d love to hear from you! Drop us an email: marketing@gunkoffskincare.com or select the PR link on our website.
How do I follow GunkOff Skincare?
Good call! Click on the below links.
Instagram: https://www.instagram.com/gunkoffskincare/
Facebook: https://www.facebook.com/gunkoffskincare
You can tag us on #fkthegunk
Sign me up! How do I join your email list?
Just scroll to the bottom of the page and enter your email.
Don’t worry, we won’t spam you!
The Nitty-Gritty
Are your products cruelty free?
Absolutely! We only test on humans.
Do your products contain fragrance?
Absolutely! We only test on humans.
Are your products Vegan?
Hydrating Gel Cleanser is 100% Vegan.Cleansing Balm & Melting Balm Cleanser contain beeswax, therefore not classified as Vegan.
Is your packaging environmentally friendly?
We are currently incorporating new sustainability practices.
Melting Balm Cleanser & Hydrating Gel Cleanser tubes are 100% biodegradable and non-fragmentable - leaves ZERO microplastics (yay!)
Original Cleansing Balm tub is 100% recyclable.
Are your products natural (as in, no nasties)?
GunkOff products are formulated without the following:
PEGs, GMOs, parabens, Silicones, sulfates (SLS/SLES), synthetic colours, petrolatum or fragrance.
Still have questions? We're happy to help! Please email us at sales@gunkoffskincare.com and we will get back to you within 24 hours.
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